1. Scope
Who this policy applies to
Vaal Home Services Fresh operates this website as an online ordering storefront for home and business customers in selected Vaal and South Johannesburg delivery areas. This policy applies to information collected through the website, WhatsApp order confirmations linked from the site, and related customer service communications.
2. Collection
Information we collect
Order and contact information
- Name, phone number and optional email address.
- Delivery area, requested delivery date, address details and delivery notes.
- Products, quantities, substitutions, stock questions and order history.
- Payment reference details and order-confirmation records.
Location information
If you choose to use the location feature on the order form, we may collect the coordinates you provide or confirm so we can identify the delivery point more accurately.
Technical and usage information
We may collect browser, device, IP address, page, referrer and similar technical information needed to operate, secure and improve the website.
3. Use
How we use your information
- To receive, review and confirm orders before payment.
- To contact you on WhatsApp, phone or email about stock, totals, delivery timing or changes.
- To arrange delivery, respond to support questions and maintain order records.
- To detect misuse, maintain website security and troubleshoot technical issues.
- To comply with legal, tax, accounting and record-keeping obligations.
4. Cookies
Cookies, storage and advertising tools
The website may use cookies, session storage and local storage to keep the basket working, remember page state, save temporary order information and support storefront features. The site may also use Google advertising or conversion tools to measure the performance of customer actions after an order is submitted.
You can limit cookies through your browser settings, but some ordering features may not work properly if you disable essential browser storage.
5. Sharing
When we share information
We do not sell personal information. We may share it only when reasonably necessary with:
- Website hosting, storage, messaging, payment or delivery-support providers acting on our instructions.
- Professional advisers or service providers helping us operate the business.
- Authorities or regulators when disclosure is required by law or needed to protect rights, safety or the business.
6. Retention
Retention, security and external services
We keep personal information only for as long as it is reasonably needed for ordering, delivery, customer support, records and legal obligations. We use reasonable administrative and technical safeguards to protect personal information, but no internet-based system can guarantee absolute security.
This website may link to services such as WhatsApp, maps or external websites. Those services have their own privacy terms, and we are not responsible for third-party privacy practices once you leave or interact outside our website.
7. Rights
Your POPIA rights
Subject to applicable law, you may ask us to:
- Confirm whether we hold your personal information.
- Provide access to personal information we hold about you.
- Correct inaccurate or outdated information.
- Delete, restrict or object to processing where the law allows.
- Stop direct marketing communications.
You may also lodge a complaint with the South African Information Regulator if you believe your information has been handled unlawfully.
8. Updates
Children's information and policy changes
This storefront is intended for adults placing household or business orders. We do not knowingly collect personal information from children without a lawful basis and the involvement of a parent, guardian or other competent person where required.
We may update this policy if the storefront, ordering process, service providers or legal requirements change. The latest version posted on this page applies from its effective date.
9. Contact