1. Before Ordering
Questions you can ask before you place a basket
- Whether a product is currently available.
- Whether substitutions are possible.
- Whether your delivery area is currently covered.
- Whether a category page or the full storefront is the better place to order.
2. After Ordering
What to send if you already placed an order
Send your name, phone number and order reference if you have it. If the issue is about a delivery address, timing, access note, missing item or product condition, say that clearly in the first message so the follow-up is faster.
3. Delivery Help
Delivery timing, access and location support
If your delivery instructions changed after ordering, contact us as early as possible. Timing is area-dependent and confirmed directly, so support can help clarify windows, access notes and practical delivery constraints.
4. Product Issues
Missing, incorrect or unsuitable items
Report issues on the day of delivery where possible. Include the order reference and photos if an item is damaged, incorrect or materially unsuitable. Fresh and perishable goods are reviewed case by case because product condition can change quickly after delivery.
5. Payment Follow-Up
Questions about totals or payment references
Because payment happens after stock confirmation, support can help if you need clarity on the confirmed total, the payment reference or whether an order is still waiting on stock confirmation.
6. Legal And Policy Links
Privacy and terms
For data-use questions, see the Privacy Policy. For order-flow, delivery and liability questions, see the Terms of Sale and Use.
7. Contact